Anchor customers can access a wide range of services, information and advice online.
On these pages you will find guidance and tools to help you live well in your Anchor home, as well as information about all the different ways you can get involved with the organisation and influence what we do.
View and manage your account
Securely access your rental and leaseholder account details through MyAccount.
Apply for rental housing
Complete an online Housing Application Form to apply for rented housing with Anchor.
Anchor’s Lesbian, Gay, Bisexual and Trans group
Our Lesbian Gay Bisexual & Trans (LGBT) Group aims to tackle concerns that moving into sheltered housing or a care home as an older LGBT+ person may be a lonely or isolating experience.
Guide to MyAccount with Anchor
MyAccount allows Anchor customers to securely access their personal information online, including rental and leaseholder account details. Find out more.
Customer relations and feedback
At Anchor we pride ourselves on delivering a first class service, but occasionally we could do better. Our Customer Relations team want to hear about your experiences, or if you have any feedback for
Involving you - Customer influence at Anchor
At Anchor we believe listening to feedback and involving our customers in decision making helps us to continually improve the quality of our services. Find out more about having your say.
Customer Privacy Notice
At Anchor we take our data protection responsibilities seriously and only collect information needed to manage our business. Here you will find our Customer Privacy Notice.
Customer Impact Report
Anchor’s Customer Impact Report details some of the ways we put customers at the heart of everything we do.
We produce a selection of publications to keep our customer up-to-date with what’s happening across Anchor, such as Anchor Living and Spotlight.
Customer information sheets on legislative changes
Anchor create a range of downloadable information sheets and statements on specific topics for our customers as the need arises.
Guide to rented housing locations with guest rooms
Many Anchor locations offer a guest room that can be used by Anchor customers. You can see a list of Anchor's rented locations that offer guest rooms here.
Meeting your changing needs
Anchor understands the challenges we all face as we get older. As a valued customer you can be assured that should your needs change in future we will be on hand to offer you help and advice.
Language support service
Anchor utilizes the skills of our diverse workforce to provide a language support service to help improve communication with our customers who don’t speak English as a first language.
At Anchor we recognise that pets provide companionship, comfort and love, and therefore have a ‘pet friendly’ policy that covers all of our rented retirement housing and care homes.