At Anchor we know that customer feedback is essential to helping us improve the services we provide.

We value all types of feedback and have a responsive customer feedback process to ensure we can respond to all compliments, complaints and suggestions quickly and effectively.

Anchor's Customer Relations Manager, Jonathan Earnshaw is always keen to hear from our customers;

"We pride ourselves on delivering a high standard of service, though realise that things can go wrong from time to time, and when that happens, our aim is to resolve your complaint as quickly as possible.

"We're just as keen as you are to get to the bottom of whatever the complaint might be, so please talk to us as soon as possible and we'll do the best we can to help find a solution. You might even be helping other customers in future by bringing it to our attention.  We also really like to hear feedback on what we do well or Anchor colleagues who make a difference to you so we can share your feedback with them, so please do let us know."

We look forward to hearing about your experiences, and more importantly learning from your feedback.

  • Compliments

    We are always delighted to hear from customers who recognise our staff for delivering an excellent service. Find out how to send us your compliments.

  • Complaints

    At Anchor we pride ourselves on delivering a first class service, but occasionally we could do better. Find out how to feed back to us.

  • Want to write to us?

    While many people prefer to speak to the team on the telephone or use our online form, you can still send your feedback by post or email.