Residents praise Chalkmead care home in national survey
Staff at Chalkmead care home in East Surrey are celebrating after they performed strongly in the first nationwide care survey answered by families and friends who have relatives living there.
Anchor’s Chalkmead in Deans Road scored highly in the Your Care Rating survey, securing an overall performance rating score of 859 out of 1,000 by the relatives.
The score was well above the national averages of 836 for the survey. Anchor, which runs the care home, also scored above the national average in this survey.
Following a pilot scheme last year, the Family and Friends’ survey is now part of the wider Your Care Rating the country’s largest and most authoritative survey of care home residents.
The nationwide survey aims to put the relatives’ views at the heart of understanding more about how well care homes perform. This year’s survey saw 686 care homes take part with more than 12,000 responses from relatives of care home residents.
Each care home was given an overall score based on feedback from family and friends across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.
Victoria Taylor, Manager of Chalkmead, which is also rated Good by regulator the Care Quality Commission, said: “It’s great that families and friends of residents value the care their relatives receive here.
“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling. While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct feedback.”
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website ().
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.
Anyone wanting to find out more information about Chalkmead can phone 0800 731 2020.